Shipping policy

Thank you for shopping with NeatValues. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

ORDER PROCESSING

All orders are typically processed within 1–3 business days. Processing time begins once your order has been submitted successfully and payment has been confirmed.

Please note that processing times may be extended during periods of high order volume, holidays, promotions, or due to unforeseen operational delays.

SHIPPING ORIGIN

To help fulfill orders efficiently, we may ship products from one or more of our global warehouse locations. As a result, shipping origin may vary depending on product availability, inventory placement, and destination.

ESTIMATED DELIVERY TIMES

Once processed and shipped, orders typically arrive within 7–14 business days.

Delivery estimates are not guaranteed and may vary based on carrier performance, destination, customs processing, weather, and other factors outside of our control.

SHIPPING COSTS

Orders of $49 or more qualify for free shipping.

For orders under $49, shipping charges apply and will be shown at checkout before you complete your purchase.

Neat Values Club members receive free shipping on every order as part of their membership benefits, with no minimum spend.

TRACKING INFORMATION

When available, tracking information will be sent to the email address provided at checkout once your order has shipped. Please allow a short period of time for tracking updates to appear after shipment confirmation.

DELAYS

While we work hard to deliver your order within the estimated timeframe, delays may occasionally occur due to:

  • Carrier delays
  • High seasonal volume
  • Customs processing
  • Weather events
  • Inventory transfers between warehouses
  • Other factors outside our control

NeatValues is not responsible for shipping delays caused by carriers, customs, or events outside our reasonable control.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

CONTACT US

If you have any questions about your shipment, please contact us at:

NeatValues

155 Willowbrook Blvd, Ste 110, Wayne, NJ 07470

  • Email: info@neatvalues.com
  • Phone: +1 (945) 331-0793 (Mon–Fri 9am–9pm, Sat 9am–6pm EST · Closed Sunday)

Last updated: August 28, 2026